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humidifier stuck
#1
I have been a cpap user for about 6 years recently my insurance company ordered a new unit it is the resmed autosense s10 and I have had it for about 6 weeks. Tonight I wanted to put more water in the humidifier but the humidifier is stuck, I cannot remove it by hand at all, I have removed it several times to refill in the time that I have had it and I am sure that it was not installed with any excess force. I am reluctant to pry it out for fear of damaging the machine.

Has anyone else had this problem? What did you do to fix it?
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#2
Hi lbkdrk
I don't have problem with the water chamber, does slide in and out of the machine easily
Maybe but unlikely, overheated and the metal get warped, anyway, talk to your DME
In the meantime, you can use the machine and turn off humidity
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#3
I have not had that problem, but I have looked inside the unit and there are no latches or connectors that could be damaged. There are two silicon gaskets for the air flow. I am sure you have tried wiggling it slightly side to side. My total guess is that as long as you don't crack the tank itself you should be good to try and gently pry it. YMMV

Of course if you do crack it I don't know how you will use your machine tonight, tape maybe?
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#4
There are two bumps on the top which engage ramps on the inside of the case. I find that it comes out when I squeeze the top and bottom together and push down on the top before pulling it out. Right thumb on the coloured plastic piece, fingers underneath in the space provided; left hand holding down the machine. It still takes a bit of force to pull it out.
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#5
Hi lbkdrk,
WELCOME! to the forum.!
Hopefully you will be able to get your humidifier chamber out of your machine, but if you keep having trouble with this, you might call your DME and talk to them about it, since it is a new machine.
Much success to you as you continue your CPAP therapy.
trish6hundred
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#6
Welcome to the forum.

Please let us know if you figure this out.

First, be very careful to not spill water back into your blower unit.

I don't have an A10, but I have a vague recollection of someone having a similar problem and it having something to do with the two pieces of the tank not being closed together completely.
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#7
I tried pushing the tank in with the lid ajar and it closed when I inserted the tank. I would say either it's what Zonk said, the plate warped and jammed the tank or you need to apply more force to remove it. Try pushing it in, apply pressure to the top and bottom as if you are closing it and pull it straight out. If it still won't come out, take it back to your DME. It should be void of water by now.


Using FlashAir W-03 SD card in machine. Access through wifi with FlashPAP or Sleep Master utilities.

I wanted to learn Binary so I enrolled in Binary 101. I seemed to have missed the first four courses. Big Grinnie

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#8
This just happened to me! I know this is an old thread but thought I would add my experience. I was using a humidifier that was about 8 months old and until the other day, it went in and came out of the machine perfectly (Resmed S10 Auto). Then, stuck! I finally got it out and threw it away after inspecting it. I could find nothing wrong with it. My spare humidifier which is not new but not very old is working perfectly. This is a great reminder to have spare parts!
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#9
Just a minor point of detail. Not the "humidifier", the water chamber. These are considered normal replacement items, and most insurance allows replacement at 6-month intervals. I have gotten many years of service, but nice to have a standby.
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#10
Thanks for the clarification!
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