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need help fast
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kim Offline

New Members

Posts: 1
Joined: Feb 2013

Machine: s9 seris
Mask Type: Full face mask
Mask Make & Model: unsure
Humidifier: noine
CPAP Pressure: unsure
CPAP Software: Not using software

Other Comments:

Sex: Female
Location:

Post: #1
need help fast
Hi! I just joined because I need help with my resmed machine. I am away from home on business and my machine will not stay on when I turn it on. It is giving my an error message about checking the power packet and inserting the plug completly. I have done it dozens of times and it still wont' stay turn on.
any suggestion??? Need answers so I can sleep tonight.
K
02-13-2013 02:28 AM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #2
RE: need help fast
Hi Kim and welcome the forum
hope its the same message which once happen to my machine "check ResMed 30/90W power supply unit and fully insert connector"
it was the plug goes into the back of the machine was not fully inserted so pushed in and the message gone

[Image: images?q=tbn:ANd9GcS_jqBij6X_zkEarHh17Az...h6lUAiqFe6]
02-13-2013 02:45 AM
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trish6hundred Offline

Advisory Members

Posts: 6,449
Joined: May 2012

Machine: Resmed S9 AutoSet for Her
Mask Type: Full face mask
Mask Make & Model: Fisher & Paykel Simplus
Humidifier: H5i Heated Humidifier
CPAP Pressure: 10 - 7-20 Cm H2O
CPAP Software: Not using software

Other Comments: I started CPAP in 2008. Totally blind since birth.

Sex: Female
Location: Missouri, USA

Post: #3
RE: need help fast
Hi kim,
WELCOME! to the forum.!
What zonk said.
make sure the plug is all the way in the machine.
Hang in there for more responses to your post and best of luck to you with your therapy.

trish6hundred
02-13-2013 10:00 AM
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Shastzi Offline

Advisory Members

Posts: 1,174
Joined: Dec 2012

Machine: ResMed S9 Autoset
Mask Type: Full face mask
Mask Make & Model: FitLife Total face mask
Humidifier: F&P HC150 with Hybernite heated hose.
CPAP Pressure: 15cm-20cm H2O (auto)
CPAP Software: SleepyHead Other Software

Other Comments: CMS50-F wearable Oximeter; Software: SPO2 Assistant

Sex: Undisclosed
Location: Florida, USA.

Post: #4
RE: need help fast
HI Kim,
welcome!

It just wonders me a bit how the machine can have enough juice to send out a distress call but not
come up to full power.
Possible bad power supply?
Hopefully just a loose plug like Zonk mentioned.

Sleep-well
02-13-2013 10:09 AM
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Ugly Offline

Preferred Members

Posts: 568
Joined: Oct 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal mask
Mask Make & Model: ResMed Mirage Micro
Humidifier: ResMed H5i
CPAP Pressure: 7-14
CPAP Software: ResScan SleepyHead

Other Comments: Hydrocephalus, myopia, depression, chronic ugliness, stupidity, tinnitus, mixed sleep apnea.

Sex: Male
Location: Barrie Ontario Canada

Post: #5
RE: need help fast
(02-13-2013 02:45 AM)zonk Wrote:  Hi Kim and welcome the forum
hope its the same message which once happen to my machine "check ResMed 30/90W power supply unit and fully insert connector"
it was the plug goes into the back of the machine was not fully inserted so pushed in and the message gone

[Image: images?q=tbn:ANd9GcS_jqBij6X_zkEarHh17Az...h6lUAiqFe6]

Sometimes the cord can get damaged, especially if you yank it by the cord instead of at the plug/connector/end. I think that's what happened to the charger for my phone. You can get somebody to look at the whole thing, including the cord(s) because they may be the problem. I can't say for sure from way over here though.

(02-13-2013 10:09 AM)Shastzi Wrote:  It just wonders me a bit how the machine can have enough juice to send out a distress call but not
come up to full power.

It happens to humans too. Some can send out a distress call but not have the means to save themselves. It's really not an unusual scenario.
Huhsign
(This post was last modified: 02-13-2013 11:23 AM by Ugly.)
02-13-2013 11:21 AM
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PaulaO2 Offline
Wiki Editor
Moderators

Posts: 8,065
Joined: Feb 2012

Machine: S9 Autoset
Mask Type: Full face mask
Mask Make & Model: F&P Simplus
Humidifier: H5i
CPAP Pressure: 14-20
CPAP Software: SleepyHead

Other Comments: Ehlers-Danlos Syndrome, Hypermobility Type; chronic sarcasm

Sex: Undisclosed
Location: western NC, USA

Post: #6
RE: need help fast
If you are at a hotel, try another plug.

PaulaO2
Apnea Board Moderator
www.ApneaBoard.com


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INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
02-13-2013 12:18 PM
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archangle Offline
Wiki Editor
Advisory Members

Posts: 3,159
Joined: Feb 2012

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed Swift FX
Humidifier: ResMed S9 H5i
CPAP Pressure: 16-20
CPAP Software: ResScan SleepyHead EncoreBasic

Other Comments: Happy PAPper

Sex: Undisclosed
Location: USA

Post: #7
RE: need help fast
Try the following if applicable:

1) Set the power supply on a hard surface where air can flow freely, not on carpet, or a blanket.
2) Turn off the humidifier.
3) Remove the humidifier. The whole humidifier, not the water tank.
4) Be sure the detachable power cord is securely plugged into the power supply.

BTW, GEEZ, write down the exact message and post the correct text.

Get the free SleepyHead software here.
Useful links.
Click here for information on the main alternative to CPAP.
If it's midnight and a DME tells you it's dark outside, go and check it yourself.
02-13-2013 09:56 PM
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