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opinion please
Hi Mary Anna,
It’s great that you are persistent and I hope, after all of this, that you actually get a new machine.
Good luck to you and keep up the good work.
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Sounds like someone you talked to at the dme didn't know that you was just picking up a loaner till your new one cme in.  But it sounds like they are gonna make it right to you.
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It is my opinion that if I did not know how to look at the usage and had said nothing... that would have been it... They have had the prescription and known what I needed and they only placed the order for the new one today after my call. So we must know about this stuff or places like this will act like they have our best interest at heart. I am getting a new machine but only because I knew where to look and called them on it. I will use another provider next time or as long as the current manager is in place. I cringe to think of the older people that go in there and are taken advantage of under the guise of helping them. Maybe I'm being too harsh but that is what I think,
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Mary Anna, I'm so glad that you've been able to show them that you know how to find machine hours. That gives you a lot of power that most patients DO NOT HAVE! I think I'm going to have to find out how to do the same on oxygen conspirators before I need one. I'm sure the same stuff happens with those.
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