(07-18-2015, 08:01 PM)Mosquitobait Wrote:(07-18-2015, 05:50 PM)GrammaBear Wrote: All of my orders up to this time have been for every 3 months. And No, they did not send me a mask, just the 5 pillows. I don't look forward to trying to prove to them over the phone that there are just the 5 pillows.
Well, there's your answer then. Call them and tell them that they owe you a pillow. You shouldn't have to prove anything. It's not your fault that the warehouse messed up your order. It happens. If it was a pattern, that would be a different story.
I just got called Friday for my first re-supply - just pillows and filters. It will be interesting to see what I actually get. I didn't think to request Resmed specific - I'll have to remember that next time. Generic fine filters never come up to scratch compared to the ones provided by a machine manufacturer. They do make a difference unless you already use an air cleaner.
I didn't know that Medicare would pay for pillows AND cushions! That's good. My next mask will be a full mask (to use when nose is sore) and then I can get replacement parts for both. Do you know if you are required to buy the mask from the Medicare DME or can you buy your own mask somewhere else and just have the Medicare DME provide replacement cushions?
Cpap masks are sort of expensive, in my opinion, and Medicare pays for one and for the pillows that go with it. I'm not sure how often I am allowed to get a new mask, it seems to depend on which person I am talking to on the phone when I reorder. I believe other DMEs are a bit more organized than the one I happen to use.