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software version 6 for escapes8 machine not reading my card
#1
software version 6 for escapes8 machine not reading my card
I downloaded the version 6 resmed software .  did the pt information  saved it  when I hit download it says insert data card or device generator.  I keep putting the card in but nothing happens   I purchased the smart card reader 
acr38   I kept this machine so long because it worked fine    went to get a DOT physical and Dr said he needed a years worth of compliance data  or I have to get another sleep study    can someone help    One thread said I have to click all data on the download page  but I didn't see where that was   none the less its saying no card installed.  


do I need a different version software?
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