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+--- Thread: [CPAP] No data being sent to myAir account. (/Thread-CPAP-No-data-being-sent-to-myAir-account)
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No data being sent to myAir account. - cuteandwicked - 12-11-2015
Hi, I'm new here. I received my ResMed CPAP machine a few days ago. I created a myAir account and registered my machine. I confirmed my registration and I still have no data in my myAir account. I show the last sync at 6:39 this morning. I have emailed for help and I haven't heard back from anyone. I also made sure the the model serial numbers on the back of my machine matched. I have no idea what to do next. I was looking forward to viewing my numbers. Any help is appreciated. Thank you.
RE: No data being sent to myAir account. - sptrout - 12-11-2015
It took 2 or 3 days before my data first started showing up in MyAir account. I believe the delay is on their end in setting up your account. Bummer to lose a couple days of information, but MyAir does not contain much data anyway. Sleepy Head is much better.
RE: No data being sent to myAir account. - cuteandwicked - 12-11-2015
thank you. I'll be sure to check it out.
RE: No data being sent to myAir account. - Possum - 12-11-2015
(12-11-2015, 01:54 PM)cuteandwicked Wrote: Hi, I'm new here. I received my ResMed CPAP machine a few days ago. I created a myAir account and registered my machine. I confirmed my registration and I still have no data in my myAir account. I show the last sync at 6:39 this morning. I have emailed for help and I haven't heard back from anyone. I also made sure the the model serial numbers on the back of my machine matched. I have no idea what to do next. I was looking forward to viewing my numbers. Any help is appreciated. Thank you.
Hmm, my numbers showed up the next day. That makes me think something is actually wrong with your account. I would email the Support team again. They are not that responsive, so you have to hassle them.
In any case, you can get the same basic information from your machine. You just have to go into the clinical settings and set your display to "Essentials Plus." Then you'll be able to see AHI, leak, average pressure, etc.
Eventually this simple readout will not satisfy you and you will want to get ResScan or SleepyHead, so you may as well start looking into that now.
RE: No data being sent to myAir account. - sptrout - 12-11-2015
Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.
RE: No data being sent to myAir account. - cate1898 - 12-11-2015
Welcome to the forum cuteandwicked! Love the username!!
Good luck getting your therapy going and I agree SH is the best software out there. Link at the top of every page. Lets you see your data and keeps it.
RE: No data being sent to myAir account. - trish6hundred - 12-11-2015
Hi cuteandwicked,
WELCOME! to the forum.!
Much success to you with your CPAP therapy and hang in there for more responses to your post.
RE: No data being sent to myAir account. - zonk - 12-11-2015
(12-11-2015, 04:44 PM)sptrout Wrote: Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.Essentials Plus allows you to change things from patient menu and most importantly shows efficacy data on the screen sleep report including usage and events per hour, further down will shows AHI, AI, CAI, leak, pressure if on auto, you'll need to set period to 1 Day (there're other options 1 week, 1 month, etc) but AHI for 1 Day is the events per hour as shown in the top part of the sleep report
I don't think my Air shows more info than the machine screen report but gives you a score to boast about
RE: No data being sent to myAir account. - pholynyk - 12-11-2015
(12-11-2015, 10:08 PM)zonk Wrote:(12-11-2015, 04:44 PM)sptrout Wrote: Thanks Possum for the information about the Essentials setting. I just checked and mine was "on" but not "Plus". Although I have been in the Clinical Settings several times, I missed that one. However, I had no idea what Plus meant anyway.Essentials Plus allows you to change things from patient menu and most importantly shows efficacy data on the screen sleep report including usage and events per hour, further down will shows AHI, AI, CAI, leak, pressure if on auto, you'll need to set period to 1 Day (there're other options 1 week, 1 month, etc) but AHI for 1 Day is the events per hour as shown in the top part of the sleep report
I don't think my Air shows more info than the machine screen report but gives you a score to boast about
To say nothing of all the silver and gold (virtual) badges you can get!
I myself have four silver and seven(!) gold badges in less than nine months!!!!
RE: No data being sent to myAir account. - BlondePatriotInCDA - 08-08-2023
Its been over two weeks since I've seen my data on the myAir app despite the notification of "a few days delay." Yes, I fully understand I can look at my AirSense11, but it was sold as the convenience of using the app - hardly. So, I understand your frustration.