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ResScan - not supported - Printable Version

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ResScan - not supported - jmitchell151 - 11-23-2016

I just installed ResScan 5.5 and I'm getting the error "QuickStart has detected a device which is not supported by this version of ResScan. Please refer to http:...help link for further details." I have a ResMed Airsense 10. Any ideas what might be going on?


RE: ResScan - not supported - DeepBreathing - 11-23-2016

What does the help link say?

Try turning Quick Start off and see if that helps. Per the ResScan help file:

The Quick Start feature allows you to instantly download patient data and create a report in one step, without navigating through the full four-step workflow. A dialog will appear each time a compatible therapy device is connected to your PC or a Data Card is inserted. You can download data and create a report for either new or existing patients directly from this dialog.

The Quick Start feature is enabled by default, so that the dialog automatically appears whenever you connect a therapy device or insert a Data Card. To disable the QuickStart feature, uncheck "Show this dialog every time a device is attached" in Tools > Options > Download.






RE: ResScan - not supported - SuperSleeper - 11-23-2016

New version of ResScan came out today (version 5.7).... please read this post:

http://www.apneaboard.com/forums/Thread-Admin-Note-ResScan-version-5-7?pid=182941#pid182941



RE: ResScan - not supported - jmitchell151 - 12-06-2016

(11-23-2016, 11:23 PM)SuperSleeper Wrote: New version of ResScan came out today (version 5.7).... please read this post:

http://www.apneaboard.com/forums/Thread-Admin-Note-ResScan-version-5-7?pid=182941#pid182941

Thank you - working great now!