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+--- Thread: you members got me in trouble (/Thread-you-members-got-me-in-trouble)
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you members got me in trouble - silversnore - 03-29-2017
I received a black star from my DME because of you folks, they indeed added it to my records. I had been dispensed a FFM that would not fit and was the wrong size. The DME did not want to take responciblity for the mask not sealing and wanted me to purchase another mask for $180.00. I kept insisting that they make the mask work and went through two appointments with negative results. After calling again and saying the problem was not solved and I was getting frustrated, they finally had me meet the respitory tech and guess what...... they sent me home with a mask that fit and was the proper size. Thanks for all of the help on DME's..... Stand your ground!! I am apparently barred from dealing the ordinary staff, that is apparently in my records too! By the way is this preferential treatment?
RE: you members got me in trouble - Marillion - 03-29-2017
The squeaky wheel always gets the oil! Congratulations to you for being an advocate and standing your ground. I wonder how many poor folks would have just accepted the status quo... Makes me wonder how much better CPAP compliance numbers would be if more people stood up for themselves like this...
RE: you members got me in trouble - GrammaBear - 03-29-2017
(03-29-2017, 11:45 AM)silversnore Wrote: I received a black star from my DME because of you folks, they indeed added it to my records. I had been dispensed a FFM that would not fit and was the wrong size. The DME did not want to take responciblity for the mask not sealing and wanted me to purchase another mask for $180.00. I kept insisting that they make the mask work and went through two appointments with negative results. After calling again and saying the problem was not solved and I was getting frustrated, they finally had me meet the respitory tech and guess what...... they sent me home with a mask that fit and was the proper size. Thanks for all of the help on DME's..... Stand your ground!! I am apparently barred from dealing the ordinary staff, that is apparently in my records too! By the way is this preferential treatment?
I applaud you in your perseverence. A similar thing happened to me several years ago and I also got a black star.
RE: you members got me in trouble - mymontreal - 03-29-2017
RE: you members got me in trouble - PoolQ - 03-29-2017
In this case a black star indicates that the customer actually knows what they are talking about
RE: you members got me in trouble - Mark71 - 03-29-2017
Congrats on the black star! Now they know they are going to have to actually try to make you happy!
RE: you members got me in trouble - ajack - 03-29-2017
The black star sounds like a good thing, you won't have to deal with inexperienced first contact staff. You get to talk to someone that knows.
RE: you members got me in trouble - C0mbe - 03-29-2017
Nicely done! Love the title.
RE: you members got me in trouble - stanleydean - 03-29-2017
Way to go!!! An inspirational reminder for many of us.
"Illegitimati non carborundum" General Joseph (Vinegar Joe) Stilwell
RE: you members got me in trouble - jtravel - 03-29-2017
The Top Mask Manufactures like PR and resmed provide a 30 day free return for a mask that does not work.
The DME can easily get credit for a mask they provided you that didn't work.
If you waited more than 30 days to complain then you would deserve a black star.