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+--- Thread: Unable to Download Data Card to EncorePro (/Thread-Unable-to-Download-Data-Card-to-EncorePro)
Unable to Download Data Card to EncorePro - fwg1947 - 07-09-2017
I am new to this board and installed SleepyHead software as recommended. I have not had any problems using it.
I decided to install EncorePro also, because I used Encore Basic for several years with a previous CPAP machine. I was not able to get Encore Basic to work with my new DreamStation CPAP Pro.
I successfully downloaded and installed EncorePro Version 2.20.6.0 today. After adding myself as a patient following the instructions in the User Guide, I tried to download my data card. Every tab related to downloading data give me the error message: "The media does not belong to an active EncorePro patient" . I get the same error message if I try to preview the card using the Utilities menu. The Help menu says this message will be displayed if the patient information on the card does not match a patient already in the system. I tried using my full name as I normally give to providers along with the serial number of the machine, but I still get the same error message.
So how do I find out what patient information is already on the card so I can create a matching patient profile?
RE: Unable to Download Data Card to EncorePro - MitchS - 07-10-2017
Just ignore the message and click the download button and it will download your data.
RE: Unable to Download Data Card to EncorePro - OpalRose - 07-10-2017
I get the same message with Encore Basic. Just ignore the message and continue on, it downloads just fine.
RE: Unable to Download Data Card to EncorePro - fwg1947 - 07-10-2017
Thanks pupcamper and OpalRose for your help. I did as you said. I just ignored the error message and clicked Download and the data was then downloaded.
Having set up both SleepyHead and Encore Pro 2 in the last few weeks, I understand why ApneaBoard members prefer SleepyHead. It is much more intuitive and is easier to set up and to use.