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+--- Thread: [CPAP] AirSense 10 Recall issue in Canada (/Thread-CPAP-AirSense-10-Recall-issue-in-Canada)
AirSense 10 Recall issue in Canada - josephww - 09-23-2017
Hi Guys, I just found this page: http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/53273r-eng.php
AirSense 10 Autoset was in the recall list in Canada in May, 2015. I have been using this machine since July, 2015. How I can find out if my machine is recalled at present?
Thank you guys very much for your help!
RE: AirSense 10 Recall issue in Canada - Walla Walla - 09-23-2017
Heated tubing faults were detected in some devices causing a ClimateLineAir error message on the user interface caused by software interpreting static electricity as a fault with the tubing.
If you haven't had this problem I wouldn't worry about it.
RE: AirSense 10 Recall issue in Canada - pholynyk - 09-23-2017
My machine was built late in 2014, I got it in February 2015. I think I got an over the air update to take care of the recall.
My device software version is SX567-0302, and the humidifier software version is SX556-0204. Your versions should be the same or later.
The are found under the 'About' menu, which is the last one of 'My Options'
RE: AirSense 10 Recall issue in Canada - josephww - 09-24-2017
Thank you guys for your response. Got it and I will check my machine. Thanks again!
RE: AirSense 10 Recall issue in Canada - sonicboom - 09-25-2017
Indeed this issue was fixed with an over the air update a long time ago. Although I'm not aware of any recent updates it is one reason why you might not want to turn off the modem in your machine.