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+--- Thread: ResScan install problem (/Thread-ResScan-install-problem--24773)
ResScan install problem - Malcolm Dann - 04-11-2019
I have installed ResScan 5.9 from the downloaded zip file, created a new patient but when I hit “download ResScan tells me there are no devices available even though my SD card reader is installed and recognized you Windows.
Am I missing something?
Regards,
Malcolm
RE: ResScan install problem - AlanE - 04-17-2019
Check this post: http://www.apneaboard.com/forums/Thread-ResScan-5-9-and-6-0-1-Software-Download-Links-for-ResMed-machines-only?pid=99#pid99
Please note the part about not installing any drivers unless you actually have that part of the machine.
Quote:INSTALLATION WARNING:
During the first part of the software installation, it will ask you if you want to install their 3 proprietary drivers. DO NOT CHECK any of the 3 boxes for these drivers, unless you have one of the following three ResMed-brand devices:
1) ResMed S9 USB Adapter (P/C: 36950) or ResMed S8 USB Adapter (P/C: 22203)
2) ResMed's ResScan Data Card Reader (P/C: 22207) or ACR 38U Smart Card Reader
3) ResMed Stellar ventilator machine with direct USB connection
Some users have reported that installing these drivers makes the ResScan program non-functional. If you're not sure what to do, try installing the software without the drivers first to see if the program runs properly without them.
RE: ResScan install problem - Malcolm Dann - 04-17-2019
I did not install any drivers per the above instructions. When I try to load the files from the SD card, the program cannot find the files or the card (?).
I have the card attached to a reader and USB connection. I set up myself as patient or user, but when I click to import the data the program tells me it does not recognize any devices. There does not seem to be a way to browse for the data either.
Thanks for replying to my post - if you have other suggestions, I’m all ears.
Malcolm
RE: ResScan install problem - AlanE - 04-18-2019
Does your USB reader show up in explorer with a drive letter?
RE: ResScan install problem - Malcolm Dann - 04-18-2019
Yes - Windows recognizes the card reader and assigns a drive letter.
RE: ResScan install problem - AlanE - 04-18-2019
What drive letter?
Is the card formatted for exFAT, FAT, FAT32?
RE: ResScan install problem - AlanE - 04-20-2019
The point I'm trying to get at is ResScan may not recognize it as a USB device if the drive letter is typically used for CD drives. Anything below E or if the SD card is not formatted as one of the FAT types, it may think it is a hard drive.
I supposed I should have also verified you are a windows user. If you are using a virtual machine or an emulator, you'll need to make sure that USB device is visible to programs in the VM or emulator and not captured by the host.