+- Apnea Board Forum - CPAP | Sleep Apnea (https://www.apneaboard.com/forums)
+-- Forum: Public Area (https://www.apneaboard.com/forums/Forum-Public-Area)
+--- Forum: Main Apnea Board Forum (https://www.apneaboard.com/forums/Forum-Main-Apnea-Board-Forum)
+--- Thread: [News] RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS (/Thread-News-RECALL-THREAD-IMPORTANT-PHILIPS-DREAMSTATION-SYSTEM-ONE-USERS)
Pages:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - sawinglogz - 06-21-2021
(06-21-2021, 02:19 PM)buddy0329 Wrote: [*]Philips will be prioritizing situations where the clinical need is "most acute". How will they determine how acute each patient's situation is? I wanted to ask, but knew the representative likely had no idea.
[*]Philips would be reimbursing $$$ to patients who had to purchase replacement units; this was was very clearly being read off of a reference document and/or screen to me. This seemed like a pretty big deal. When I asked for official references on the Philips website I was put back into the call queue. Take this for what it's worth.
Thank you for taking one for the team!
My guess is that repairs will prioritize continuous ventilators (ASV, AVAPS, S/T), which can't be replaced by the DS2.
After that, probably BiPAP (non-continuous), since there's also no DS2 replacement.
And for the rest, they'll probably subsidize as many DS2 replacements as they can, as a manufacturing line will probably be significantly faster than manual repairs of a few million devices. (It may even be cheaper for them than repair.)
The silver lining for Philips is that the rapid shift to DS2 will push more clinicians to their newer Care Orchestrator product and away from EncoreAnywhere. And of course the shorter warranty.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Gideon - 06-21-2021
So it seems that starship captains are a poor resource for ancient medical equipment and their interaction with ozone cleaners
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Robert121571 - 06-21-2021
I’m still confused on how this is supposed to work out. I did register my dream station that is only 3 years old. I called my DME this morning and they said I have to do every thing threw Phillips. But that where I’m confused. If Phillips dose replace it who programs it and sets it up so my Dr has access to my logs. Granted I do know how to program the prescription if it a repaired Dreamstation. Will be talking to my Dr wendsday threw a web conference for advice. The DME told me they got the filters to put on the hose if I want for $2 till I get things sorted out. Turned out the lady I spoke with both at the DME and my Dr receptionist are in same boat as me.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - SarcasticDave94 - 06-21-2021
Nice. For $2 we your caring DME's going to profit off this.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - buddy0329 - 06-21-2021
(06-21-2021, 03:32 PM)sawinglogz Wrote:[*](06-21-2021, 02:19 PM)buddy0329 Wrote: [*]Philips will be prioritizing situations where the clinical need is "most acute". How will they determine how acute each patient's situation is? I wanted to ask, but knew the representative likely had no idea.[*]
[*]Philips would be reimbursing $$$ to patients who had to purchase replacement units; this was was very clearly being read off of a reference document and/or screen to me. This seemed like a pretty big deal. When I asked for official references on the Philips website I was put back into the call queue. Take this for what it's worth.
Thank you for taking one for the team!
My guess is that repairs will prioritize continuous ventilators (ASV, AVAPS, S/T), which can't be replaced by the DS2.
After that, probably BiPAP (non-continuous), since there's also no DS2 replacement.
And for the rest, they'll probably subsidize as many DS2 replacements as they can, as a manufacturing line will probably be significantly faster than manual repairs of a few million devices. (It may even be cheaper for them than repair.)
The silver lining for Philips is that the rapid shift to DS2 will push more clinicians to their newer Care Orchestrator product and away from EncoreAnywhere. And of course the shorter warranty.
Good points on the machines that the Dreamstation 2 would not be able to replace. Could potentially explain how de-contented / cheap the DS2 appears to be based on some early reviews.
Under your supposition I wonder if the DSG gets repaired or replaced. The DS2 is arguably a larger scale design of the DSG and Philips marketing placed an unusual amount of attention on the DS2's smaller size, weight, and portability versus DS1.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Rich66 - 06-21-2021
I went on to the registration website about 4 days ago and input the serial number to my PR System One BiPAP autoSV Advanced unit. It gave me a confirmation number. Today, I went and saw my Pulmonologist/Sleep Doctor. I said I guess you know about the recall. She said yes -- and she said the DME that I got the ASV unit from has me scheduled for a replacement DS2 in September. And they're giving priority to people that have been using So Clean, which isn't me. I'm not holding my breath. I think this action was started by the DME, which only sellls PR products. Luckily, I have my ResMed Aircurve 10 to use.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Robert121571 - 06-21-2021
(06-21-2021, 04:02 PM)I’m SarcasticDave94 Wrote: Nice. For $2 we your caring DME's going to profit off this.
I will say that way cheaper than what I could find online. So I’m not arguing over that. I was due to talk to my Dr in a few more weeks but they went ahead and bumped me up in line to discuss if he feels it safe for me to contend use by using the filter till my system either gets fixed or replaced. I really don’t want to go with out the CPAP I feel like poo if I sleep with out it.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Waynetc - 06-21-2021
Has anyone received a confirmation # via email when registering their equipment with Philips?
The hospital where my wife works at advised employees today to put a bacterial filter on the hose.
Maybe I'll just start using the shop vac. Geez what a mess.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - buddy0329 - 06-21-2021
(06-21-2021, 04:55 PM)Waynetc Wrote: Has anyone received a confirmation # via email when registering their equipment with Philips?
The hospital where my wife works at advised employees today to put a bacterial filter on the hose.
Maybe I'll just start using the shop vac. Geez what a mess.
Confirmation #s were posted on screen briefly but timed out after a few minutes. I know I and at several others took screenshots of our confirmation #s.
I called PR earlier this afternoon and inquired as to why confirmation emails were not sent out. The PR rep indicated that they intended to send out emails but were behind because they wanted to get more information ready befor doing so.
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS - Waynetc - 06-21-2021
Thank you - never saw a confirmation number flash... perhaps due to using firefox.