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[CPAP] How long to get a new AS11 Autoset? - Printable Version

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How long to get a new AS11 Autoset? - Rcgop - 04-22-2022

Just jumped through all the hoops to get a new Resmed AS11 Autoset. DME said it would be 2 to 3 months before it could be shipped. Paid my co-pays and first months “rent”. 

Question is: How close is this to others experience?


RE: How long to get a new AS11 Autoset? - SilverD - 04-22-2022

I ordered it March 27 from supplier#1 and received it April 1. Did not go through insurance though. (Tried that with local brick and mortar and waited 6 months until they tried to give me Chinese knock off.)


RE: How long to get a new AS11 Autoset? - Gideon - 04-22-2022

Get a list of all the DME's that your insurance supports as in-network. CALL them ALL and ask two questions Do they have any ResMed AutoSets in stock? then What is the delivery time for them?

SOME DME's were Phillips ONLY. I'll bet it doesn't surprise you that ResMed takes care of their other customers first. So call them. tell them you are in the process of choosing the DME to provide your AutoSet and all the supplies for it. Your criteria is who can deliver the fastest. Call Hart Medical. Tell them your situation and ask them the same question. They told me 1 week is typical for a ResMed AutoSet.


RE: How long to get a new AS11 Autoset? - cathyf - 04-22-2022

Do be aware that they lie, though.

In mid-September, Apria told me 4 weeks for an AirSense11. Early December they called and mentioned that they were going to send me a Chinese knockoff, and I told them that if they did I would just send it back. Fast forward to March 17th, when I got a phone call saying that it was on its way, and it showed up on March 18th and had clearly been shipped on the 16th.

Rather long 4 weeks...


RE: How long to get a new AS11 Autoset? - CPAPrincess - 04-23-2022

When I went to the store they said there was a shortage all over thr US because of the Philips recall. They called me like March 16th to tell me they started the insurance process and got my ResMed 11 April 1st. Mine is the auto one so I don't know if that makes a difference.


RE: How long to get a new AS11 Autoset? - mug3n - 04-25-2022

For me, I managed to get my AS11 shipped within a week of ordering. Was a really smooth process.