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+--- Thread: [Equipment] what to do about mask misfit? (/Thread-Equipment-what-to-do-about-mask-misfit)
what to do about mask misfit? - lisaluv2paint - 08-27-2014
Hi all - it seems that my mirage fx nasal mask is too large. Keeps bothering my eyes. Any suggestions as to what to do since I have already received my 3 month replacement via mail.
RE: what to do about mask misfit? - trish6hundred - 08-27-2014
Hi lisaluv2paint,
WELCOME! to the forum.!
You might get in touch with the place where you got the mask and explain the problem you are having with the larger cushion and see if you could get a replacement with a smaller one.
Hang in there for more suggestions and best of luck to you with your CPAP therapy.
RE: what to do about mask misfit? - herbm - 08-27-2014
An odd idea most people would dismiss but it worked for me on another mask issue:
I simply called my insurance, Aetna, and asked, "What is the policy on replacement masks? My chosen mask is unworkable for me -- it can't be used for effective therapy."
Aetna rep went a away a couple of times to talk to supervisors, read regs, etc. (But I never made any other argument nor asked any other questions, except, "When can I have a new mask?"
Answer: "Just go buy one and we'll pay for it."
Me: "My current DME says they can't sell it to me due to contract with you."
Answer: "Here's a DME (Edge Park Medical) who is on our list of providers, so just call them and order it."
No problem.
Don't ASSUME you can't get a mask earlier, ask!
They can say "No" but give them the opportunity to say "Yes" first.
RE: what to do about mask misfit? - lisaluv2paint - 08-27-2014
Thanks for the help/suggestions. :-)