Hello Guest, Welcome to Apnea Board !
As a guest, you are limited to certain areas of the board and there are some features you can't use.
To post a message, you must create a free account using a valid email address.

or Create an Account


New Posts   Today's Posts

Airsense 10 sudden high pitch noise
#11
RE: Airsense 10 sudden high pitch noise
(06-18-2020, 06:18 PM)Sleeprider Wrote: Really good to hear this was accepted as a warranty repair after 2-1/2 years.  Resmed stands behind the machine, and you got a new blower unit. Great outcome!  Thanks for the follow-up.

Yes, I am happy about it.

I was expecting to have to push them/argue to do the repair, but I didn't have to. They just volunteered to do the repair for free. Good on them.

To be honest, given a number of facts, they would probably have to do the repair anyway or would need to refund any charges:
  • UK/European Consumer Laws go beyond manufacturers warranty. The retailer (Resmed in this case) has to provide a product of quality, fit for purpose and expected to last (proportional to its price), regardless of the manufacturer warranty terms
  • Resmed themselves state in their documentation that the machine has a design lifespan of 5 years. Therefore, any machine lasting less than 5 years would be considered to have a manufacturing defect
  • Machine only had a small number of hours for its age
[Image: Resmed-Airsense-10-Design-Life-p19.png]
Post Reply Post Reply






Donate to Apnea Board  


Possibly Related Threads...
Thread Author Replies Views Last Post
  Stubbornly high AHI Dharmachef 39 303 06-17-2021, 11:58 AM
Last Post: SarcasticDave94
  Extended high flow limits -- what process is going on? cathyf 20 524 06-13-2021, 04:50 AM
Last Post: SevereApnea
  [Treatment] Cheyne-Stokes Breathing and high AHI jimms 14 256 06-07-2021, 10:18 PM
Last Post: SarcasticDave94
  Airsense 10 Very High Pressure settings not changed fred987 20 460 06-03-2021, 02:38 PM
Last Post: SarcasticDave94
  Clicking noise from ResMed Airsense10Autoset Sleep2Snore 10 6,645 06-01-2021, 11:35 AM
Last Post: jlco01
  Sufferers of UARS (high RDI) KingKongBingBong 4 291 05-26-2021, 01:34 AM
Last Post: Geer1
  [Pressure] central sleep apnea because of high Bipap pressure?? sanemonk1 46 1,047 05-18-2021, 10:13 PM
Last Post: Sleeprider


New Posts   Today's Posts






About Apnea Board

Apnea Board is an educational web site designed to empower Sleep Apnea patients.