04-12-2023, 07:06 AM
Goodbye ResMed Airsense S10, Hello ResMed Airsense 11
Good morning all. It has been awhile since I was last year but I wanted to update you on the issues I've been having. The machine had only been in service since March, 2020 and had a little over 10,000 run hours. For the last year, I have been experiencing daytime sleepiness even though I had been using using my ResMed Airsense 10 Autoset religiously.
When I expressed my sleepiness symptoms to my (now former) sleep doctor, she wanted to put me on medication to "Enhance my wakefulness".
I ended up changing doctors about 8 months later.
Some of the issues I was seeing was I had intermittent error messages stating I had a "Heating System Fault, therapy will run without heating" even though the humidifier heating plate was almost hot to the touch. I had other intermittent issues where ResScan (and MyAir) would have apnea events reported even though the machine was turned off. I found this out by using OSCAR which only records events when the machine is turned on.
Fast forward to my first visit with my present sleep doctor in November. She listened to my concerns and didn't dismiss them.
I sent a message to my sleep doctor through the patient portal in early March still complaining of sleepiness issues. The doctor's off ice sent an order to my DME provider to repair or replace my machine.
My S10 was sent off to ResMed 3/14 and was received by them 3/21.
Last Friday, my DME called me that they had received an estimate to repair my existing S10 and it was just under $900.00.
What ResMed said was the following:
"The complaint of Heating was confirmed. Failure due to PCB heater Assembly. Error log shows Humidity over temperature. Further inspection found these additional problems: Dust contamination to the Motor, chassis inlet seal and air outlet. The following repairs are required for the unit to function properly: Main PCB, Motor, chassis inlet seal and air outlet."
Based on this, I ended up with a ResMed AirSense 11 Autoset on Monday. I feel like the fog is beginning to lift. The only issue I am having at the moment is I can't get data from my new machine downloaded into ResScan. OSCAR works though.
When I expressed my sleepiness symptoms to my (now former) sleep doctor, she wanted to put me on medication to "Enhance my wakefulness".
I ended up changing doctors about 8 months later.
Some of the issues I was seeing was I had intermittent error messages stating I had a "Heating System Fault, therapy will run without heating" even though the humidifier heating plate was almost hot to the touch. I had other intermittent issues where ResScan (and MyAir) would have apnea events reported even though the machine was turned off. I found this out by using OSCAR which only records events when the machine is turned on.
Fast forward to my first visit with my present sleep doctor in November. She listened to my concerns and didn't dismiss them.
I sent a message to my sleep doctor through the patient portal in early March still complaining of sleepiness issues. The doctor's off ice sent an order to my DME provider to repair or replace my machine.
My S10 was sent off to ResMed 3/14 and was received by them 3/21.
Last Friday, my DME called me that they had received an estimate to repair my existing S10 and it was just under $900.00.
What ResMed said was the following:
"The complaint of Heating was confirmed. Failure due to PCB heater Assembly. Error log shows Humidity over temperature. Further inspection found these additional problems: Dust contamination to the Motor, chassis inlet seal and air outlet. The following repairs are required for the unit to function properly: Main PCB, Motor, chassis inlet seal and air outlet."
Based on this, I ended up with a ResMed AirSense 11 Autoset on Monday. I feel like the fog is beginning to lift. The only issue I am having at the moment is I can't get data from my new machine downloaded into ResScan. OSCAR works though.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
