I was told by my DR that I need a full face mask and not a nasal mask. Well I have a dreamwear - just buy a cushion of full face and be done with it no? Well no. I was first told by the saleswoman its "impossible" and "modular cushions don't exist". After alot of convincing she took a dreamwear from the warehouse, tried attaching a cushion to it and it fit. She said "well you learn something new every day. But I still can't sell you a cushion cause I will have to destroy a mask kit for it."
Isn't the entire damn point of a modular frame is to not need 3 masks for 3 use cases? Just pop a cushion and be done with it. But she told me (they are official importer of Respironics) they get cushions with mask and if she sells me a cushion, she needs to throw the frame and headgear to the trash.
I caved and tried to order a full face cushion from [Commercial Link Removed] Supplier #1 with a shipping price that exceeds the items price. But they told me they can't ship Resmed, Respironics or Inogen outside the US.
Sorry for ranting but why in seven hells is getting essential medical equipment such a pain in the ass? I have reached the point of willing to throw money at people but I still get no help. I'd rather choke to death than buy an entire new dreamwear for a cushion that costs 49 USD! Sure I can order something other than ResMed or Respironics, but they are the most used brands. Even my DR struggles to support me cause I use Weinmann machine. I want to use the quality brands everyone uses to make it easier for me to get support.
Do you have any advice? It feels that if you live outside the US you might as well crumble up and choke with some crappy Chineese crapware.
Moderator Action: Commercial Link Removed