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[News] RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
MASS

DEVICE

For those interested in the history of the Recall, you can read this article to help you recall the good old days of this continuing tragedy.

How Philips’ significant respiratory devices recall unfolded

Here is a timeline — pulled from MassDevice archives — of how the Philips Respironics recall has unfolded:

How Philips' significant respiratory devices recall unfolded (massdevice.com)
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
(01-13-2023, 02:06 PM)btreger Wrote: Here is a timeline — pulled from MassDevice archives — of how the Philips Respironics recall has unfolded:

How Philips' significant respiratory devices recall unfolded (massdevice.com)


Good find.  I'll go ahead and post the article here:

How Philips’ significant respiratory devices recall unfolded

January 12, 2023 By Chris Newmarker

There are 5.5 million recalled CPAPs and other devices — and reports of deaths. Here’s how the Philips Respironics recall got to this point.

Philips in mid-2021 kicked off a recall that involved millions of CPAP and BiPAP ventilators and other respiratory devices. The devices — used for sleep apnea therapy and more — had sound abatement foam that could potentially degrade and get into the airways.

Fast forward a year and a half, and Philips is still effectively out of the respiratory devices market as it works to repair the devices. FDA presently has 90,000 reports of problems — including 260 mentioning deaths.

Philips CEO Roy Jakobs has said the Dutch medtech giant is deeply sorry about the recall.

Meanwhile, competitor ResMed has struggled amid supply chain challenges to fill the resulting CPAP shortage. ResMed CEO Mick Farrell said this week that patients in some parts of the world have to wait up to 12 weeks to receive a CPAP after a sleep apnea diagnosis.

“There’s still excess patient demand, and we see that as a humanitarian emergency,” Farrell said.

Philips remains in the midst of consent decree talks with the U.S. Department of Justice and the FDA.

Here is a timeline — pulled from MassDevice archives — of how the Philips Respironics recall has unfolded:

2011–April 2021: Few problems reported
The FDA says Philips during this time period only had 30 medical device reports (MDRs) filed associated with the PE-PUR foam degradation in respiratory devices. Only eight reports were from the U.S., with no reports of injury or death.

April 26, 2021: Recall initiated
Philips’ first recall notification involved specific Philips bi-level positive airway pressure (bi-level PAP), continuous positive airway pressure (CPAP) and mechanical ventilator devices due to potential risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam component in the devices, according to MassDevice’s reporting.

June 14, 2021: Philips provides update
Philips said the majority of the affected devices within the advised five-year service life were in the first-generation DreamStation product family. The complaint rate registered at 0.03% in 2020, Philips said.
Philips said it determined through testing that there are possible risks to users related to the PE-PUR sound abatement foam component, including the possibility of the foam degrading into particles that may enter the device’s air pathway and be ingested by the user. Additionally, it said the foam might off-gas certain chemicals. Its degradation might be exacerbated by unapproved cleaning methods such as ozone, as well as high heat and humidity environments.

July 23, 2021: FDA’s first Class I designation over the recall
Class I recalls are the most serious kind, defined by FDA as “a situation in which there is a reasonable probability that the use of or exposure to a violative product will cause serious adverse health consequences or death.”

July 26, 2021: Philips stops taking orders of sleep therapy systems
“As a consequence of the prioritization of the repair or replace actions, we are currently not taking new orders for sleep therapy systems while masks and other consumables, of course, continue to be sold,” then-CEO Frans van Houten said during an earnings call. He said at the time that it would take 12 months after regulatory approval to address problems with all the devices.
Philips remains out of the market.

August 2021: At this point, a number of class-action lawsuits filed in the U.S. and Canada

Aug. 3, 2021: Another serious recall
FDA announced another serious recall involving Philips respiratory devices. The recall — which Philips Respironics announced in an “Urgent Field Safety Notice” letter on June 18 — involved thousands of V60 Plus ventilators and all V60 ventilators upgraded to enable high flow therapy (software version 3.00 and 3.10). If the oxygen flow was partially blocked for any reason, the system would go on providing the patient with lower oxygen flow rate — issuing a low-priority alarm.

Sept. 1, 2021: Philips begins repair and replacement program for recalled DreamStation devices

November 2021: Inspection report says Philips ignored problems
An FDA Form 483, produced after inspections of Philips Respironics’ Murrysville, Pennsylvania facility, says Philips and its foam supplier were aware for years that polyester-based polyurethane (PE-PUR) sound abatement foam could break down and potentially enter a device’s air pathway.

January 2022: FDA expands Class I designation to more Philips respiratory devices with potential sound abatement foam problems

March 2022: FDA orders Philips Respironics to improve communications over ventilator recall

April 2022: Another round of serious ventilator recalls
The FDA designated more Philips recalls as Class I. The recalls involved all models of the Philips Respironics V60 ventilator, the V60 Plus ventilator and the V680 ventilator (distributed outside the U.S.). For all three ventilators, the problem involved an internal electrical circuit within the devices, with the potential for ventilators to stop operating.

April 25, 2022: Philips discloses U.S. Department of Justice subpoena over recall

April 30, 2022: Tens of thousands of MDRs at FDA
At this point, the FDA says it had more than 21,000 medical device reports (MDRs) filed that reported sound-abatement-foam-related problems. The agency said 126 of the reports mentioned deaths. (It’s important to note that FDA’s Medical Device Reporting (MDR) system is a passive system with limitations.)

May 2, 2022: FDA steps up recall oversight
The FDA proposed an order requiring Philips to submit a plan for its recalled respiratory devices.

June 22: Philips updates on testing results for recalled ventilators
Philips said only a small portion of returned respiratory devices displayed the sound abatement foam degradation.

July 25, 2022: Consent decree talks with DOJ
During an earnings call, van Houten broke the news that the U.S. Department of Justice, acting on behalf of FDA, had provided a proposed consent decree on July 18. The proposed consent decree came after the inspection of U.S. Philips Respironics facilities in 2021. Van Houten said talks with the DOJ were in the early stages.

Aug. 16, 2022: Another batch of medical device reports at the FDA
The FDA said it had a total 69,000 medical device reports (MDRs) filed related to the sound abatement foam recall, with 168 mentioning deaths.

Sept. 1, 2022: Philips, DOJ settle for $24.8M over Respironics kickback allegations
The U.S. Department of Justice alleged that Philips RS North America (formerly Respironics) misled federal healthcare programs by paying kickbacks to durable medical equipment (DME) suppliers. On top of the $24.8 million settlement, there had been an agreement earlier in the week to pay $4.2 million to resolve claims that Philips substituted the components of its Intellivue MP2 mobile patient monitoring device that it sold to military purchasers without rectifying the device for military airworthiness. Philips remained in separate talks with federal prosecutors over its handling of the respiratory devices recall.

Sept. 6, 2022: More problems, this time with magnetic headgear clips on CPAP masks
The company’s Respironics subsidiary alerted users of CPAP or BiPAP therapy masks with magnetic headgear clips or straps that could negatively interact with implantable, metallic medical devices. Philips said it had distributed more than 17 million masks containing the magnetic clips. It had 14 reports suggesting that the masks may have impacted implanted devices.

Sept. 8, 2022: Philips faces legal scrutiny in France 
Reuters reported that French prosecutors had opened a preliminary investigation into the recall.

Sept. 26, 2022: Another Philips respiratory devices recall gets a Class I label
The new recall involved 386 ventilators distributed from Aug. 6, 2020, to Sept. 1, 2021. The BiPAP machines might contain plastic in their motors that could release volatile organic compounds (VOCs). On top of the risk of users inhaling dangerous VOCs, the plastic could also cause device failure.

Sept. 30, 2022: Philips shareholders approve Jakobs as new CEO
Roy Jakobs succeeded Frans van Houten, who had been CEO for more than 11 years. Jakobs joined Philips in 2010 and moved up over the years to become the company’s Connected Care chief business leader. He’s been a go-to person in the company to manage crises. He took a lead on Philips’ COVID-19 pandemic response in early 2020. Then, he took over the handling of the Philips Respironics recall in June 2021.

Oct. 19, 2022: Philips Respironics CPAP, BiPAP mask recall is Class I

Oct. 22, 2022: New CEO says he is ‘deeply sorry’ over Respironics recall
Jakobs said the Dutch medtech giant is taking steps to realign itself with its “people-centered” ideology. “Delivering on this is what matters most, and that will require us to double down on what we do best, continuing to innovate, but also urgently fixing things where we have disappointed patients and customers. This will, of course, also help to restore our financial health.”

Oct. 24, 2022: Major layoffs announced
Philips said it would cut its workforce by roughly 4,000 roles globally — representing about 5% of the headcount listed in its most recent annual report. Jakobs said the company’s immediate priority was to “improve execution so that we can start rebuilding the trust of patients, consumers and customers, as well as shareholders and our other stakeholders.”

Nov. 18, 2022: Philips’ respiratory devices recall has even more problems
The FDA said Philips had informed it that reworked Philips Respironics Trilogy ventilators had two new potential issues. Philips soon followed up with a news release that said the Trilogy 100/200 ventilators with potential additional problems make up roughly 3% of the 5.5 million respiratory devices in the original recall. (That comes to roughly 165,000 devices.)

Nov. 22, 2022: More deaths reported in Philips respiratory devices recall
The FDA issued an update that reports of sound-abatement-foam-related problems had grown to 90,000, including 260 mentioning deaths.

Dec. 21, 2022: Philips says recalled DreamStation sleep therapy device tests show ‘unlikely’ harm to health
Philips released results from tests on health risks related to its recalled DreamStation sleep therapy devices. Philips’ testing showed that, among other things, exposure to certain emissions from the recalled devices is “unlikely to result in appreciable harm to health in patients,” according to the company.


_____________

Fair use, from:
https://www.massdevice.com/how-philips-significant-respiratory-devices-recall-unfolded/
SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Philips Summary Information:

If you are still interested in reading more about the Philips Recall summary;

On page 1 of this thread, Sleeprider summarized basic recall information through August 2021. Although not completed, there are some facts that were not covered in the above article.

http://www.apneaboard.com/wiki/index.php...ecall_2021
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
SUSPECTED SPAM - wasn't spam

Just wanted to give an update for those, like me in the US, who are still waiting for a replacement. I have three machines that are registered (System One, Dreamstation original, and Dreamstation Go). I registered them the very first day the recall registration was opened.

I got a call from a number (+1 207-413-2069) that my Android phone tagged as Suspected Spam. I listened to the voicemail and it was from a Philips group in Colorado, USA, requesting further info about my prescription. That number to call is 888-511-2797.

I called and spoke to someone who let me know that since I had requested an auto-CPAP (instead of trying to get information through about my prescription - which has been A PAIN) that my machine was ready and would be shipped within 1-2 weeks. I also was able to update my address (I've moved in the 1.5 years since I registered my machines) for 2 of the 3 machines I have that are recalled. The rep was able to update the address on all but the DS Go because in his words "It isn't in OUR system, but it is in Philips system" and I have to contact Philips.

So it's likely that this is just a group contracted to handle some of the details for the recall...not all of it.

While it's nice to have ANY kind of movement, I'm not holding my breath for a machine...
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RECALLED DEVICES AWAITING REPLACEMENTS
(01-20-2023, 11:39 AM)chasmm Wrote: << above >>

Appreciate the update.  My situation is similar to yours in many ways.  

I have two recalled devices that remain unreplaced (System One BiPAP & Dreamstation APAP).  Because I delayed (and had been delayed) in responding to Philips (3rd party) request for detailed prescription and medical doctor details, I was told I was put back into the queue again, implying I was once again at the bottom of the list.

Any update requests have been unfulfilled.  I suspect that there are significantly more than 10% of total faulty devices remaining to be replaced, as per Philips' ongoing statements that 90% of replacements were to be completed by the end of 2022.  No doubt that Philips will blame the recalled device owners for getting in the way of receiving their replacements.

Duration of time waiting for replacement since Recall announced: 634 DAYS*

*I believe this significant delay to be criminal in itself, notwithstanding the many other Philips misdeeds.  It's perplexing why the FDA could not ensure the safe replacement of a faulty medically-necessary patient device within 2 years of a recall announcement.  For patients such as myself, there was no Recall.
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
I have had a little different experience than others with my System One which I registered in August 2021.
 
I checked the portal on December 1st which said that they needed prescription setting for remediation. I called 888-511-2797 and was told that they hadn’t started remediation of device serial numbers beginning with “P” and that I would be contacted later.

Today I called for an update again and was asked if I had a prescription. After telling them yes, I was asked for the doctor’s name and city/state that he was in (they looked him up and verified his NPI while I was speaking to them). I told them that I would email them a valid prescription and was given an email address. They still wanted the doctor’s phone number to confirm settings. My prescription was obtained via tele-medicine online so I couldn’t provide the requested phone number.  

Back to waiting on Philips to find out what’s next…
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
**Update

I just checked the portal and the message changed from earlier this evening to one stating that I was eligible for remediation with an Auto CPAP, which I agreed to. This saga may be finally coming to an end for me...
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
Quick update here from the UK

Registered my Dreamstation Auto CPAP the day I became aware of this recall, around 20 months ago now.

Had an email from Phillips yesterday asking for confirmation of various details and looking to send a replacement machine . Some confusing stuff a put wanting a prescription but I confirmed I just wanted an Auto with default settings.

Had a response within minutes giving 27 January 2023 as the planned swap date to my address, so hoping it happens. Will update. The NHS here has shown little interest in the recall and has advised NHS patients it is “safe” to use the recalled machines!

Unbelievable! In the meantime, the Resmed machine I bought as did not want to use the Dreamstation, has been great. Will keep the DS as a backup.
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
FIERCE
Biotech

A loophole in the FDA 510(k) clearance program grows family trees of Class I recalls, study finds

The culprit? The FDA’s 510(k) program, receives the majority of device submissions to the agency each year. The program was designed as a faster-moving alternative to the full-blown approval process: Authorization is granted if a device-maker can prove that its new product is “substantially equivalent” to that of a previously cleared device as well as both safe and effective.

Though the program has undoubtedly paved the way to bring many potentially lifesaving devices to the market, it also contains a loophole that has allowed for the proliferation of life-threatening risks and subsequent Class I recalls. As the researchers noted in their analysis, which was published this month in JAMA, “current regulations permit manufacturers to use devices subject to a Class I recall … as predicates for new devices.”

That means that even after a device has been associated with a heightened risk of injury or death—regardless of whether any of those risks actually come to fruition—it may still be used as a blueprint for MedTech makers as they develop new products and submit them for FDA clearance.

FDA 510(k) rules let recalled devices beget recalled devices (fiercebiotech.com)
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RE: RECALL THREAD-- IMPORTANT PHILIPS DREAMSTATION & SYSTEM ONE USERS
I checked in at the Philips Patient Portal to find I had two choices for a CPAP replacement. I could send a prescription and be sent a pre set CPAP, or select an auto adjusting CPAP with factory settings, no prescription necessary.  It did not say what model.  I selected the second choice.  The site said it would be a few days before my choice is processes.  It did not mention a shipping date.  

Maybe I should have called and asked for a DreamStation 1.

I have yet to get any emails or calls from Philips concerning a CPAP replacement so checking in by phone or the Patient Portal has been essential for me.

Maybe the ball is rolling a little faster on the recalls/replacements.
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