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Wellue/Viatom SleepU on Windows 10
#1
Wellue/Viatom SleepU on Windows 10
I've been using a Wellue SleepU successfully for several months. I use their O2 Insight Pro to upload data to the Win10 computer.

However, starting several weeks ago, O2 Insight Pro can no longer see the SleepU, so I cannot copy data to the computer.

Has anyone had a similar problem or know how I might fix this?
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#2
RE: Wellue/Viacom SleepU on Windows 10
Here is my Device Manger HID Compliant Device listing for my SleepU:
  • Hardware IDs:
    HID\VID_1A86&PID_E010&REV_3400
    HID\VID_1A86&PID_E010
    HID_DEVICE_UP:FFA0_U:0001
    HID_DEVICE

  • Device Class GUID: 745a17a0-74d3-11d0-b6fe-00a0c90f57da

  • Driver Key: 745a17a0-74d3-11d0-b6fe-00a0c90f57da\0052

  • Bus type GUID: eeaf37d0-1963-47c4-aa48-72476db7cf49

  • Base Container ID: 2b1debfe-9614-5022-b5f2-f0e208501022

  • Device Instance Path: HID\VID_1A86&PID_E010\6&11A75B18&0&0000

  • Parent: USB\VID_1A86&PID_E010\12345678

  • Container ID: {2b1debfe-9641-5022-b5f2-f0e208501022}

  • Install Date:  Note: This date is the only actual hint of which HID-compliant device the SleepU is.   Out of all 5 devices I have listed, this was the only one with an installation date of 2020.  All other devices listed predated my acquisition of the SleepU by several years.

You could also try using the Bluetooth app, ViHealth, to see if it will communicate that way.

I hope some of this will help.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
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Useful Links -or- When All Else Fails:
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Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#3
RE: Wellue/Viacom SleepU on Windows 10
Interesting -- I can't find the SleepU in the device manager.

ViHealth on the phone works ok. I can import data there and see the charts. If I can transfer files from ViHealth on the phone to the PC and import files into OSCAR from there. I'll look into that but it is a disappointment that direct transfer to the PC stopped working.
Useful links
Download OSCAR (current version is 1.2.0)
Best way to organize charts
How to attach charts to your post

Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
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#4
RE: Wellue/Viacom SleepU on Windows 10
I also would search your registry for the GUID number and any entry with the SleepU's unique ID data and try deleting it to see if it will re-register, in case you have the Alzheimer's version of Windows.  You might also run through these tips to see if any help. https://www.online-tech-tips.com/compute...ecognized/

Does your cable allow you to recharge the SleepU? I'm wondering if your HID/USB cable is on the fritz. Wellue sells the replacement cable for $40. You will have to go to their store and scroll down to find it.

Last observation; I noticed the cable seems to be the registered device.  I can plug it in without the SleepU and Windows produces the notification sound and adds the device to the HID list.  Plugging the SleepU doesn't produce any additional notification.

I hope you find the problem.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
The Guide to Understanding OSCAR
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#5
RE: Wellue/Viacom SleepU on Windows 10
I don't get a notification sound when I plug the cable in. I also tried moving the cable to a USB port on the computer, instead of the hub, with no change in (lack of) behavior.

The problem could be the cable. I can still charge using the cable. It's a custom cable and pretty short, which is inconvenient in its own right.

Registry search is **slow**!
Useful links
Download OSCAR (current version is 1.2.0)
Best way to organize charts
How to attach charts to your post

Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
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#6
RE: Wellue/Viacom SleepU on Windows 10
Sounds like your Cable has gone Awol can you plug it in another PC/Laptop to check
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#7
RE: Wellue/Viacom SleepU on Windows 10
OK, look at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_1A86&PID_E010\12345678. Export it to a safe location, then delete it. From what I gather from reading the Windows/inf/input.inf file, the VID_## is the manufacturer's number. The VID_1A86 isn't registered in this file.
Crimson Nape
Apnea Board Moderator
www.ApneaBoard.com
___________________________________
Useful Links -or- When All Else Fails:
The Guide to Understanding OSCAR
OSCAR Chart Organization
Attaching Images and Files on Apnea Board
Apnea Helpful Tips

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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#8
RE: Wellue/Viacom SleepU on Windows 10
I'll try the laptop tomorrow.

I do notice that the computer beeps when I remove the cable, and beeps when I insert it, but no relevant messages. I tried with the firewall off but that didn't help.

No luck an removing the registry entry.
Useful links
Download OSCAR (current version is 1.2.0)
Best way to organize charts
How to attach charts to your post

Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
Post Reply Post Reply
#9
RE: Wellue/Viacom SleepU on Windows 10
A simple thought...do you switch the phone app to "offline mode" before trying to connect to the Windows application? I have found that I can just stay connected to the phone app and export a binary file straight to my email on my laptop, and then save it to my Downloads directory. Although I put Oscar on my Win 10 machine, too, I am using the O2Ring with the iPhone app and Oscar on my Macbook pro of ancient vintage but with latest software updates, so none of my thoughts may apply to your situation.
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#10
RE: Wellue/Viatom SleepU cable internals
UPDATE: Wellue sent me a replacement cable and the SleepU is now charging and uploading data as it did before.

fwiw, here are some photos of the internals of the USB connector:

         

The big chip is a WCH CH9326, a HID to UART converter. The small chip is a 662K, a "3.3V 200mA Positive Fixed LDO Voltage Regulator in SOT-23 package." I think the little things are capacitors.

Soldering looks like it was done manually.
Useful links
Download OSCAR (current version is 1.2.0)
Best way to organize charts
How to attach charts to your post

Membership in the Advisory Members group does not imply medical expertise or qualification for advising Sleep Apnea patients concerning their treatment.
Post Reply Post Reply






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