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+--- Thread: ResScan 5.5 Urgent report problem (/Thread-ResScan-5-5-Urgent-report-problem)
ResScan 5.5 Urgent report problem - Fran - 05-05-2021
I have ResScan v5.5 Windows 7 Pro sp1 and used to be able to export a PDF compliance or detailed report without a problem. I just tried several times to export the compliance report. First from the File, export compliance option it does not allow me to choose the patient (there is only 1) and then gives me a .csv with only headers, no other data. Trying from the export icon, then selecting 30-day compliance, it gives me the screen report that I can save to PDF but it is giving me data from the first month I installed the software and downloaded the card - Jan-Feb 2014.
Any suggestions would be appreciated as my s9 SD card may have been lost in the mail to the DME and cannot get supplies until I email them a report.
I could install ResScan 5.5 or 6 which I have the nstallers for on a Windows 10 PC if I could import the data to the new version. ResScan has never run well on the Win 7 32bit pc, a lot of 'not responding' slowdowns but it does show me all the data eventually.
Thanks
RE: ResScan 5.5 Urgent report problem - Crimson Nape - 05-05-2021
Are you wanting a compliance for the first 30-days of use? If not, that is the wrong report. You need to select, Usage Compliance from the Select Report dropdown box. It's the last option. You will need to select the date range from your data listings on the left.
RE: ResScan 5.5 Urgent report problem - Fran - 05-05-2021
Thanks, I did the Usage Compliance and it initially selected the very first month of usage but I was able to select the most recent dates. The problem is that this report is missing the Respiratory Indices - events/hr, etc that the 30 day compliance report has. I found an report from a few years ago that was 4 pages with the statistics for AHI, AI C, leak, etc along with the usage with Summary Graphs on the last 2 pages.
The Usage compliance probably is okay for the insurance company but the Doctor needs that other statistics for AHI, etc to renew my RX for the supplies. Do I need to make some sort of custom report?
RE: ResScan 5.5 Urgent report problem - Fran - 05-05-2021
I was able to create a custom report patterned after the usage compliance report but with the added statistics needed.
Now I just need to find out if my v5.5 data can be imported into v6 on a new pc.
RE: ResScan 5.5 Urgent report problem - Crimson Nape - 05-05-2021
I'm now running RS v5.9 and have not suffered any data loss.
RE: ResScan 5.5 Urgent report problem - jaswilliams - 05-09-2021
It’s perfectly possible to move the rescan data from one pc to another the data location changes a bit between windows versions and version 6 and later has a stupid password but other than that not many differences I would stick with 5.9
RE: ResScan 5.5 Urgent report problem - Fran - 05-09-2021
Thanks.
Do you know if v5.9 is compatible with Windows 10 H20 or do I need to install as Windows 7 compatible?
RE: ResScan 5.5 Urgent report problem - pholynyk - 05-09-2021
I have had 5.9 on my Surface Pro with no problems. I'm not sure which version of W10 is on it,however.
Currently I have 6.1 on the computer, using my Skype password(!).