ATTENTION MICROSOFT OUTLOOK USERS:
If you ask for a Clinician Manual via your Microsoft Outlook email account, and you do not get an answer from us within 48 hours, please re-send your request using another email address (NOT an Outlook account).
For some reason, often when
we attempt to send a reply to someone with an Outlook email address, the
return address is listed as something like "
This is a known Outlook problem. It's not that we're ignoring
you-- but rather we CAN'T contact you to even make you aware that your
Outlook system is bouncing our emails back to us as "undeliverable".
The solution-- send your request from a NON-OUTLOOK account, or in your email text, let us know your ACTUAL email address.