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Crapria finally sent my SleepWeaver
#1
Well back in My I requested a new SleepWeaver Élan mask. After numerous reactions, refusals and battles my new mask arrived yesterday. The old one was almost 2 years old. What a pleasant difference the new one made.

For all those who accept "it can't be done" well I am here to tell you it can be done. Once you KNOW what you want/need don't give up. I talked to two VPs at Crapria and the medical director at the medical group my doc belongs to as well as the insurance company. Many of the contacts recognize my voice on the phone from frequent calls to check or prod the progress.
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#2
Sad you have to go though all the effort for something that should have been done anyway by your DME... but I applaud you for having the determination to "stay on 'em" until they do what they're supposed to do.

Good lesson for us all to not give in to DME shenanigans. Far too often, they just wear us down making us jump through a plethora of hoops.

Well-done
SuperSleeper
Apnea Board Administrator
www.ApneaBoard.com


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#3
Hi bwexler,
GREAT to hear that you FINALLY got your new mask, better late than never I guess, but it shouldn't have to be that way, such a PITA.
perseverance pays off.
trish6hundred
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