That said, I have to really thank my DME for yesterday. I woke up at 5:00 a.m. sharp with no air. I thought it was just a power outage until I saw the ceiling fan spinning and the alarm clock glowing. No amount of fiddling with the cords, unplugging and replugging, or pushing buttons made any difference, the machine was dead. I checked the machine power plug with a Volt-Ohm meter and got 0V across all pins.
So, I figure I'm PAPless for a few days while the DME orders a replacement, albeit under warranty. I called the DME, they had their technician call me, he made an appointment for 2:30 (I had to leave work). He showed up at 2:32 with a new power brick in hand, quickly checked the connections (I understand), then plugged in the new brick and the machine startup screen glowed to life. I was back in business and never missed a night! By the way, this DME is an hour and a half drive away from me.
So, there are some good ones out there. I feel better and I know I slept better (or at all) last night because of a company that valued me enough to provide outstanding service. They are in the Mobile, Al area, PM me if you'd like their name.