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Warning
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Maggie Offline

Members

Posts: 13
Joined: Oct 2013

Machine: RedMed S9 Elite
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: ResMed H5i
CPAP Pressure: 5
CPAP Software: ResScan

Other Comments:

Sex: Female
Location: canada

Post: #1
Warning
I have a ResMed S9 H5i Elite and have noticed that the "Faulty tube - replace tube warning" screen comes on when there is nothing, necessarily, wrong with the tube.

If I plug the tube in, for instance, to change settings and then remove it without having used the machine, this 'replace tube' warning screen comes on. The first time it happened, when I had only had the machine a few months and didn't know any better, off I rushed to the supplier for a new tube. The clinician said there were pinholes around the end of the tube but I couldn't see any; however, I did replace the tube ($100). Since then I have seen that warning screen any number of times and now know to ignore it.

Anyone who has only recently acquired such a machine and is new to this apnea world, I hope will take a very close look at any tube the machine wants replaced. This warning need not always be taken seriously and who wants to be throwing $100 bills around unnecessarily? . . . I don't suppose many of us do! ☺
11-02-2014 12:22 PM
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me50 Offline

Advisory Members

Posts: 2,559
Joined: Aug 2013

Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #2
RE: Warning
is it possible that there is a problem with your machine and it should be repaired or replaced? just throwing that out there to think about. YMMV
11-02-2014 12:28 PM
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Doc J Offline

Preferred Members-2

Posts: 199
Joined: Dec 2013

Machine: ResMed S9 AutoSet
Mask Type: Nasal pillows
Mask Make & Model: ResMed AirFit P10
Humidifier: resMed H5i Dumped and dry daily
CPAP Pressure: 10-15
CPAP Software: ResScan SleepyHead

Other Comments: Knowledge is King and this is the place to find it! Thanks everyone.

Sex: Male
Location: Central Nebraska

Post: #3
RE: Warning
Are we talking hose? Not sure because even the overpriced hose is $50, maybe a heated hose? Maybe it is not seeing the heater contacts on the hose, that would make more sense to me as to something it could detect. If it is air leak how does it know the difference between the hose, the hose on the mask and or mask leakage? Pinholes sounds made up to me. The mask vents are more than pinholes.

Good Luck!

Doc J (despite my nickname I am not a doctor)

Remember to donate to the board if you can, it has helped a lot of people including myself.
11-02-2014 12:50 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #4
RE: Warning
(11-02-2014 12:22 PM)Maggie Wrote:  I have a ResMed S9 H5i Elite and have noticed that the "Faulty tube - replace tube warning" screen comes on when there is nothing, necessarily, wrong with the tube.

If I plug the tube in, for instance, to change settings and then remove it without having used the machine, this 'replace tube' warning screen comes on. The first time it happened, when I had only had the machine a few months and didn't know any better, off I rushed to the supplier for a new tube. The clinician said there were pinholes around the end of the tube but I couldn't see any; however, I did replace the tube ($100). Since then I have seen that warning screen any number of times and now know to ignore it.

Anyone who has only recently acquired such a machine and is new to this apnea world, I hope will take a very close look at any tube the machine wants replaced. This warning need not always be taken seriously and who wants to be throwing $100 bills around unnecessarily? . . . I don't suppose many of us do! ☺
Q: What should I do if the S9 displays the message "Heated tube fault, replace tube"?
A: http://www.resmed.com/int/service_and_su...nc=dealers
11-02-2014 03:09 PM
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Maggie Offline

Members

Posts: 13
Joined: Oct 2013

Machine: RedMed S9 Elite
Mask Type: Nasal pillows
Mask Make & Model: Unsure
Humidifier: ResMed H5i
CPAP Pressure: 5
CPAP Software: ResScan

Other Comments:

Sex: Female
Location: canada

Post: #5
RE: Warning
Thank you, zonk. A very useful site to know of. It is as I thought: no problem with either the heated tube or the machine - just computerized messages becoming confused because I had tinkered with the settings while it was plugged in. I had always done what the site recommends (after the initial $100 had passed out of my purse!) and unplugged the machine from the power and plugged it back in to make sure the message was gone. I hoped my little alert might save some newcomer from finding out the hard (expensive!) way what I had discovered. I find the CPAP world is one in which there is far more information that some poor sleep-deprived soul can take in all at once. Very much a learn-as-you-go situation . . .
11-04-2014 02:27 PM
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zonk Offline

Advisory Members

Posts: 7,908
Joined: Feb 2012

Machine: A10 AutoSet
Mask Type: Nasal mask
Mask Make & Model: Activa LT
Humidifier: Integrated /ClimateLineAir
CPAP Pressure: 9/13
CPAP Software: ResScan

Other Comments: CPAP since Nov 2010

Sex: Male
Location: Australia

Post: #6
RE: Warning
The faulty heated tube message used to be common when the S9 came out, hence the warning from ResMed

I had my heated hose replaced once and been told if happen again, they need to send the humidifier to ResMed for repair (something to do with the software) or replacement
11-04-2014 07:15 PM
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