Daily graphs not showing values

[inckeith]

I have had OSCAR installed on my PC for some days and yesterday installed it on my laptop (both Windows 10).

On the PC, in the 'Daily View' display, the values graphed are displayed above each graph as the cursor is moved over the graph. 

However on the the laptop only one of the graphs, Time at Pressure, displays the values as I move the cursor over the graph (see Screenshot, compare with Insp. Time),

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I have looked in Settings and conducted various searches in this Forum but have not found an explanation/fix for this situation.

Any insight most welcome. Thanks.

[Jeff8356]

What is the graph you have turned off? Try turning it on and see if it works.

Look at the bottom right side of your OSCAR screen where you will see "13 of 14 graphs" then click on the empty checkbox.

[GuyScharf]

What laptop are you using?

Try going to File/Preferences/Appearances and make sure all the fonts are ones available on your laptop. Maybe try changing the fonts to see if that makes any difference. Let us know if it does (or does not).

[inckeith]

'Snore' was turned off. When turned on it did not display values.

Also tried turning all graphs off and then back on again, firstly each one singly and then all on together. There was no change in presentation/performance with still only 'Time at pressure' displaying values.

[inckeith]

Thank-you for your response GuyScharf. 

Changing the font has not had an effect on the graph characteristics, other than changing the font and/or size of the text precisely as expected.

My laptop is  a 'Leader', a brand assembled locally in Adelaide, South Australia. It has only one OS installed, namely Windows 10, 64 bit.

[GuyScharf]

Your problem is a puzzlement -- I have not seen that behavior reported before.

Maybe there will be a clue in the log file. Please do Help > Troubleshooting > Create zip of OSCAR diagnostic logs and upload the resulting zip file to my Dropbox folder. Please include your forum name in the zip file name so we know who the file is from.

[GuyScharf]

Well, the logs didn't have anything interesting in them.

This could possibly be a graphics driver problem on your computer. See if an update to the graphics driver is available and, if it is, update it and see if that solves the problem.

Next possibility is to change the graphics engine in OSCAR. Open the Preferences dialog General page (File > Preferences > General). Change the graphics engine from OpenGL to ANGLE and see if that makes a difference.

You could also try changing that to Software Engine but that does have the risk of breaking OSCAR with Windows 10. If you try that, and OSCAR doesn't work properly, first try switching back to the OpenGL engine. If that doesn't work, let me know and I'll post directions on how to use a patch file we have to restore the graphics engine selection.

[inckeith]

Hi GuyScharf,

The laptop doesn't have a separate graphics card, only the inbuilt which is shown in 'System Summary - Display' as 'Intel® HD Graphics 5500'.  Have done 'Update driver' via Device Manager. No change in display of variables in OSCAR.

Given the above and that one variable, Time at Pressure, displays values as expected, while 12 other variables don't, suggests to me that the issue is not graphics driver based.

I have changed the Graphics Engine firstly to ANGLE and secondly to Software (and returned to Open GL without incident). Again neither setting altered the graphic display of variables (ie 1 OK, 12 not OK).

Do you think it is time for a reinstall, including deleting all data and downloading OSCAR again?

[GuyScharf]

I do not have any better idea what the problem is. I don't think anything in the data could cause that problem. The fact that it works correctly on your PC but not on your laptop suggests the problem is somehow related to your laptop. What is the screen resolution on the laptop? Does it have a high definition screen?

You certainly could try re-installing OSCAR. 

My next theory is that you are on the other side of the globe and upside down, so the text is falling off your screen and that your PC has a "stickier" screen than your laptop.  

[Crimson Nape]

Did you use the exact same OSCAR installation file for both machines? If not, copy the file from the computer that is working correctly and try it on the problem child.