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anyone else receive the wrong oximeter from #19?
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justMongo Offline

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Post: #1
Question anyone else receive the wrong oximeter from #19?
I ordered a CMS-50F but received an MD300W11.
The CMS-50F is rechargeable, the MD300W11 is not.
The CMS-50F has alarms, the MD300W11 does not.
The CMS-50F display appears better than the MD300W11.

Without realizing I had received the wrong product, I used it last night. I wonder if #19 will exchange.

BTW - the model is not mentioned on the outside of the box; but, I now see there's a photo that could have been a clue if I was looking for it.

Edited: OP said #18 but it was #19.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
(This post was last modified: 01-19-2014 12:34 PM by justMongo.)
01-19-2014 10:44 AM
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me50 Offline

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Post: #2
RE: anyone else receive the wrong oximeter from #18?
did you order from #18 or #19? I just did a quick look at #18 and only saw 2 that they offer. At any rate, if you didn't get what you ordered, I would contact them about it. I haven't ordered from any of the suppliers as my insurance wouldn't cover them. Hope you get it fixed.
01-19-2014 11:07 AM
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justMongo Offline

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Posts: 3,855
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Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

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Sex: Male
Location: Калифорния

Post: #3
RE: anyone else receive the wrong oximeter from #18?
(01-19-2014 11:07 AM)me50 Wrote:  did you order from #18 or #19? I just did a quick look at #18 and only saw 2 that they offer. At any rate, if you didn't get what you ordered, I would contact them about it. I haven't ordered from any of the suppliers as my insurance wouldn't cover them. Hope you get it fixed.

Good catch... It was #19. I edited my OP.
I have sent an email to them asking for a remedy.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
(This post was last modified: 01-19-2014 12:34 PM by justMongo.)
01-19-2014 12:32 PM
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justMongo Offline

Monitors

Posts: 3,855
Joined: Sep 2013

Machine: ResMed VPAP Auto (S9)
Mask Type: Full face mask
Mask Make & Model: ResMed Mirage Quattro
Humidifier: ResMed H5i
CPAP Pressure: 18 IPAPmax - 11 EPAPmin, PS=5
CPAP Software: Other Software

Other Comments: μολὼν λαβέ

Sex: Male
Location: Калифорния

Post: #4
RE: anyone else receive the wrong oximeter from #19?
I received a very kind response from #19. The correct unit will be sent out; and a prepaid return envelope for the incorrect unit.
Just a mixup in shipping.

INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
01-19-2014 01:31 PM
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me50 Offline

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Posts: 2,559
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Machine: resmed S9 VPAP Auto
Mask Type: Nasal mask
Mask Make & Model: Wisp and Silicone Head gear
Humidifier: resmed H5i
CPAP Pressure: 18/8
CPAP Software: SleepyHead

Other Comments:

Sex: Undisclosed
Location: USA

Post: #5
RE: anyone else receive the wrong oximeter from #19?
(01-19-2014 01:31 PM)justMongo Wrote:  I received a very kind response from #19. The correct unit will be sent out; and a prepaid return envelope for the incorrect unit.
Just a mixup in shipping.

glad they are taking care of it. Mistakes happen as we are humans and not infallible. If they fix it, that is what counts most. And, glad they are paying the postage for the return of the wrong unit.

I betcha they work on or add QC to their shipping too so it is good that customers give them feedback so they can fix their weaknesses.
01-19-2014 02:14 PM
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